Consulting
We thoroughly analyze AI adoption readiness and data environment maturity to propose optimal solutions.
Customer Support Services
We provide professional support services throughout
the entire process,from pre-implementation consulting to deployment,
training, and operational support. We are not just a simple solution provider,
but a partner who accompanies customers on their successful AI journey.
Support Services Overview
We provide professional support services throughout the entire process, from pre-implementation consulting to deployment, training, and operational support. We are not just a simple solution provider, but a partner who accompanies customers on their successful AI journey.
Implementation and Integration
We support solution deployment and integration with existing systems to ensure smooth adoption.
Training and
Education
We provide training and education so that customer employees can effectively utilize new solutions.
Technical
Support
We provide 24/7 technical support for rapid response and resolution when issues arise.
Consulting Services
SAMWOO.ai’s consulting services comprehensively analyze customers’ business objectives, current data environment, and AI adoption readiness to present optimal solutions and implementation roadmaps.
- AI Readiness Assessment: Evaluates the organization’s AI adoption readiness in terms of data, technology, workforce, and processes.
- Data Environment Analysis: Analyzes current data infrastructure, data quality, and data governance status.
- Solution Architecture Design: Designs optimal solution architecture considering business requirements and technical constraints.
- ROI Analysis: Analyzes expected return on investment from solution implementation to support decision-making.
- Phased Implementation Roadmap: Presents a phased solution implementation roadmap that minimizes risks and increases the likelihood of success.
Implementation and Integration Services
SAMWOO.ai’s professional engineers support solution implementation and integration with existing systems to ensure smooth adoption.
- Solution Installation and Configuration: Support installation and optimized configuration of Hammerspace, Dataiku, and Hitachi Vantara solutions.
- System Integration: Support integration with existing IT infrastructure, data sources, and business applications.
- Data Migration: Support safe and efficient migration of existing data.
- Performance Optimization: Optimize solution performance to provide the best user experience.
- Security Configuration: Support optimal security settings for data security and access control.
Technical Support Services
SAMWOO.ai ensures customers’ successful operations through continuous technical support even after solution implementation.
- 24/7 Technical Support: Provide rapid response to issues through 24/7 technical support year-round.
- Regular Maintenance: Provide regular maintenance for stable system operations.
- Performance Monitoring: Continuously monitor system performance and propose optimization measures.
- Upgrade Support: Support upgrades to new versions.
Training and Education Services
SAMWOO.ai provides various training and education programs to enable customer employees to effectively utilize new solutions.
- Administrator Training: Provide solution management and operations training for system administrators.
- User Training: Provide solution utilization training for general users.
- Developer Training: Provide API utilization and extension development training for developers.
- Customized Workshops: Conduct workshops tailored to customers’ specific use cases.
- Online Training Materials: Provide online training materials that can be referenced anytime.
Support Service Plans
SAMWOO.ai provides multiple support service plans tailored to customers’ diverse requirements and budgets.
- Email technical support (during business hours)
- Online knowledge base access
- Software updates
- Basic installation guide
- Monthly regular checkup
- 24/7 phone and email technical support
- Dedicated technical support manager
- Priority support processing
- Remote problem resolution
- Quarterly performance optimization
- Annual system health examination
- User training (twice per year)
- All Premium Support benefits
- On-site technical support
- Disaster recovery support
- Customized development support
- Monthly strategic review meetings
- Unlimited user training
- Dedicated development environment
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Frequently Asked Questions (FAQ)
What process does the pre-implementation consulting follow?
SAMWOO.ai’s consulting follows a process including initial requirements analysis, current environment assessment, solution architecture design, ROI analysis, and implementation roadmap presentation. We propose optimal solutions by comprehensively considering customers’ business objectives and technical environments.
What channels can be used to receive technical support?
SAMWOO.ai provides technical support through various channels including email, phone, web portal, and remote support. Available channels and response times may vary depending on the support plan.
What forms are training and education provided in?
SAMWOO.ai provides training and education in various forms including on-site training, online webinars, workshops, on-demand video training, and documented guides. You can choose the training method that suits your requirements and learning style.
How is solution upgrade supported?
SAMWOO.ai supports the entire process including upgrade planning, pre-testing, upgrade execution, and post-verification when upgrading solutions. We minimize system downtime caused by upgrades and ensure stable transitions.
Can support service plans be changed anytime?
Yes, support service plans can be upgraded or changed anytime according to changes in customer requirements. While it’s common to change plans at contract renewal time, changes are also possible during the contract period when necessary.
